AWS Lambda handles the incoming request from the API Gateway and talks to an Amazon Aurora Relational Database. All these services are deployed in both the primary and the secondary region. We will deploy a simple ToDo application using AWS Services like API Gateway, AWS Lambda, Amazon Aurora. The CI/CD automation provided in this solution will provide options to mock or mimic a failure on the primary region and will initiate application traffic flowing through the secondary region. The solution will show how to use Aurora RDS Global Database in a primary AWS region (“ex: us-east-1”) and available as read-only in secondary region (“ex: us-east-2”). In this post, we demonstrate how to build and run REST APIs that are highly available across multiple AWS regions using an “active-passive” setup. Service instability or downtime very easily leads to customer dissatisfaction, financial loss, and negative impact on the brand.
Risks due to service downtime, due to natural disasters, hardware failures, or human errors are simply much greater because customers have come to expect high availability that is access anytime and from any location. In order to deliver the best possible experience to their end consumers, these applications need to safeguard against risks of service disruptions and downtime. Create a new trigger that sends text messages if the Send text field is checked.Increasingly enterprises and customers run and manage applications at a global scale that need to be resilient and highly available.Add the created checkbox to all the ticket forms your agents use to talk to customers.Create a checkbox ticket field and name it Send text and under the Permissions section select Agent Only.This way your agents can easily automate an SMS reply to their customers instead of sending an email notification. To change this behavior, you can create a workflow with a custom ticket field and a Text trigger. On tickets where the origin channel is not a Text message, for example, a voicemail or a phone call, Zendesk defaults to sending out public comments via email instead of a text message. How can I send a text to customers on a ticket from a non-SMS channel? Answer
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